This episode of the Experience Design Strategy podcast is short topic by Erling Amundson. Erling discusses how to improve the experience of leaving a product or service.
I’ve been trying to delete my account from some old online services I no longer use. Have you ever noticed that many services don’t make this easy? Or even possible?
It reminded me of a post I wrote over ten years ago – disembarking your application. A well designed exit process can be a memorable way to generate word of mouth conversations that encourage other people to try the service. The example I used long ago was disembarking from a cruise ship.
Jay Baer has written about a similar concept. He calls it Talk Triggers. One of the many examples he provides is the Doubletree Chocolate Chip Cookie.
Check out this episode and let me know what you think. I’m trying a short topic format with no guest. Your feedback will help me deliver better experience design content to you. Thanks.