In this episode of the Experience Design Strategy podcast, Erling discusses understanding people; ways to improve your understanding of the people who are your customers and users. I recently visited several RV shows. As an active RV camper, I am … Read More
This episode of the Experience Design Strategy podcast is short topic by Erling Amundson. Erling discusses how to improve the experience of leaving a product or service. I’ve been trying to delete my account from some old online services I … Read More
This episode of the Experience Design Strategy podcast is an interview with Mark Marrara about his work at the intersection of User Experience Design and Artificial Intelligence (UX and AI). Mark Marrara is a Design Program Director at a large … Read More
This episode of the Experience Design Strategy podcast is an interview with Dave Scott about his career in Product Management. As an experience designer, product managers are a key part of the team, one you should work closely with. Both … Read More
The Experience Design Strategy Podcast is a show for people interested in creating great products and experiences. Topics will include experience design, user experience research, digital strategy, social media listening, and more. In this first episode of the Experience Design … Read More
Conferences are a great way to learn about a field, gain insights, and network with fellow professionals. I highly recommend attending 1-2 conferences per year. Here are a few you may want to consider attending in 2019. UXPA UXPA (User … Read More
Watch this space. The Experience Design Strategy podcast is in development and will be launching soon. This podcast will cover topics relevant to designing great products and experiences including UX research and design, service design, customer experience, product management, and … Read More
I recently read Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine by Jeanne Bliss. Here is a brief review. This is the second edition of the Chief Customer Officer book. The first edition was published in 2006. I … Read More
