I love my guitar. It feels good, is well balanced, and it sounds great. I happen to have a cedar top Ovation Balladeer. To anyone who knows guitars, it is instantly recognizable as an Ovation. This is interesting, because you … Read More
I think you will agree, as a customer one of the phrases I least like to hear is “There is nothing I can do”. Imagine you are purchasing an expensive product and you need to have it delivered within a … Read More
In earlier posts, I have mentioned some of the skills needed by everyone contributing to great experiences. I mentioned brainstorming as one of those skills. But, what does that really mean? Brainstorming is about generating ideas. The idea is to … Read More
I have been working to improve my photography. While a camera takes great pictures on automatic, this year I would like to be able to take pictures beyond the basics. As I have been learning, I have been observing connections … Read More
I used to coordinate a training program in User Centered Design. We would bring in expert trainers on a range of topics such as Jarod Spool on prototyping, Kate Gomoll on field studies. The first course in the series was on improv by Bob Orvis from … Read More
Recently, several children were within one foot of being run over by a car while they tried to walk to school. There is a crosswalk painted in the street and there are flashing lights marking it. Yet, most drivers ignore … Read More
Part of creating a great experience is anticipating the things people want and need to do. People feel good when things just seem to fall in place. So, why do so many companies not seem to understand it? I got … Read More
Many of us design software products or websites. Sometimes, though, it can be useful to learn from experiences beyond the computer box. A recent trip got me thinking about the ending part of the experience. I have been lucky enough … Read More
David Sward provided a good description of the major facets of user experience http://ux-design.ning.com/profiles/blogs/what-do-we-mean-by-user (note: this external link is no longer functional). The user experience includes Marketing & Awareness, Acquire & Install, Products or Services Use, Product Support, and Removal or … Read More
In an earlier post, I mentioned that Experience Design is about ensuring that all the touch points related to an event are designed to provide an appropriate and consistent experience for people. Just about every article or book on the … Read More