Conferences are a great way to learn about a field, gain insights, and network with fellow professionals. I highly recommend attending 1-2 conferences per year. Here are a few you may want to consider attending in 2019. UXPA UXPA (User … Read More
Watch this space. The Experience Design Strategy podcast is in development and will be launching soon. This podcast will cover topics relevant to designing great products and experiences including UX research and design, service design, customer experience, product management, and … Read More
I mentioned in my post on the Customer Experience Cloud that it provided a good foundation for delivering experiences. To deliver compelling experiences, it needs to be combined with other Experience Design tools and techniques and paired with an approach that enables … Read More
Have you ever had a disjointed experience dealing with a company? Imagine that you are stuck in the airport. You were on the last flight of the day headed for home. And, they cancel it. There is usually a series … Read More
I passed the test to become a Certified Customer Experience Professional, a CCXP. This is a certification offered by the Customer Experience Professionals Association. I have been doing experience design and related work for many years. When I read, it … Read More
Social Media Insights can be a great way to understand and engage with your users and customers. Before you can start gathering insights, you need to have a listening strategy in place. Once you have that, you can move on … Read More
To be effective at social media listening, you need to develop a clear strategy. I am happy to report that I have discovered the secret formula for social insights success. It is: SI = 5W * (C+D)+V+A. OK so there … Read More
I believe one of the main points of Experience Design is to meaningfully engage with real people so that we can make the products & services they use, and their experiences, better. I love this quote from Brains on Fire. … Read More
When I started learning experience design, the emphasis on ensuring people could complete their tasks easily. We used phrases like ‘ease of use’. One of the influential books was Don Norman’s Design of Everyday Things which identified all of the … Read More
Experience Design (XD) is a unique and comprehensive multidisciplinary approach to designing and delivering an engaging, cohesive, end to end experience to people. In some cases, an experience can last just a few moments where in other cases, these phases … Read More