If you are interested in getting involved in Experience Design, one of the best ways is to attend a few conferences. In addition to the regular sessions, the tutorials available are fantastic resources. Through my career, I have been to … Read More

I often ask people the question ‘Who delivers great experiences?’. Many people respond with large companies; often companies that are on the lists of the 100 most valuable brands or the 100 most social brands. For example, someone might say … Read More

I have heard and seen the question in many places and asked in many ways – can a person’s experiences really be designed? It is a great question. My thought is that we can design places, products, and interaction scripts … Read More

The Grand Tetons have seven distinct peaks. They are a rugged, beautiful place. But getting from peak to peak isn’t easy. In a way, you could describe most companies that way – a great place, perhaps, but organized into distinct … Read More

I love my guitar. It feels good, is well balanced, and it sounds great. I happen to have a cedar top Ovation Balladeer. To anyone who knows guitars, it is instantly recognizable as an Ovation. This is interesting, because you … Read More

I have been working to improve my photography. While a camera takes great pictures on automatic, this year I would like to be able to take pictures beyond the basics. As I have been learning, I have been observing connections … Read More

I used to coordinate a training program in User Centered Design. We would bring in expert trainers on a range of topics such as Jarod Spool on prototyping, Kate Gomoll on field studies. The first course in the series was on improv by Bob Orvis from … Read More