Part of creating a great experience is anticipating the things people want and need to do. People feel good when things just seem to fall in place. So, why do so many companies not seem to understand it? I got … Read More

Many of us design software products or websites. Sometimes, though, it can be useful to learn from experiences beyond the computer box. A recent trip got me thinking about the ending part of the experience. I have been lucky enough … Read More

In an earlier post, I mentioned that Experience Design is about ensuring that all the touch points related to an event are designed to provide an appropriate and consistent experience for people. Just about every article or book on the … Read More

In my first post, I talked about a travel experience and about ensuring all parts of a person’s experience work together to create a high quality experience.  Most articles on experience use examples that make it seem like only expensive … Read More

I recently had the opportunity to take a one day trip for business. I flew to Baltimore and back. I guess you could call that an experience. Well, a trip is really a collection of individual events, experiences, that make … Read More

Welcome to the Experience Design Blog. In this place, I plan to write about what is experience, how can designers and others create great experiences, and why that is relevant to the world of business. I know many of you … Read More